Shipping policy

Shipping Policy

Where we ship

Nice Matter ships worldwide from Sydney, Australia. If your country is available at checkout, we can ship to you.

Order processing times

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). During busy periods (launches, promotions, holidays), processing times may be slightly longer.

Shipping rates

We offer free Domestic shipping in Aus for orders over $150 AUD.

International Shipping is a $20 AUD flat fee per order.

Delivery timeframes (estimates)

Delivery timeframes are estimates only and begin once your order has been dispatched.

Australia (Domestic)

Standard: 2–8 business days
Express: 1–4 business days (available within Australia only)

International

Standard International: 7–21 business days

Please note: international delivery times can vary due to customs processing, local carrier handling, and peak-season delays.

Tracking

Where available, you’ll receive a tracking link via email once your order has been dispatched. Tracking updates can take 24–48 hours to appear after dispatch.

Customs, duties & taxes (International orders)

International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Address accuracy

Please double-check your shipping address before placing your order. Nice Matter is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, email us as soon as possible at hello@itsnicematter.com — we’ll do our best to help if the order hasn’t shipped yet.

Delays & carrier issues

Once your parcel is with the carrier, delivery delays can occur outside of our control (weather, customs, carrier disruptions). If your parcel seems unusually delayed, contact us and we’ll help you investigate.

Lost or missing parcels

If your tracking shows “delivered” but you haven’t received your parcel, please:

Check around your property/safe place and with neighbours/building management
Contact the carrier directly (they may be able to provide delivery details)
Email us at hello@itsnicematter.com and we’ll assist where we can

Damaged in transit

If your order arrives damaged, please email hello@itsnicematter.com within 7 days of delivery with your order number and clear photos of the damage (including packaging, if possible). We’ll assess it and help with next steps.