Refund policy

Returns, Exchanges & Refunds Policy

We want you to love your order. Please take a moment to read our policy below so you know exactly what to expect.

Returns for Change of Mind

If your order isn’t quite right, we’re happy to offer an exchange (subject to stock availability) or a store credit, provided your request is raised within 7 days of delivery.

To be eligible, items must be:

Unused, unmarked, and in original condition
Returned in original packaging
Free from any marks, stains, creases, or damage after delivery

To request an exchange or store credit, email hello@itsnicematter.com within 7 days of delivery with:

Your order number
The item(s) you’d like to return
Whether you’d prefer an exchange or store credit

Return postage for change-of-mind returns is the customer’s responsibility. We recommend using a tracked shipping service, as we’re unable to take responsibility for returns lost in transit.

Once your return is received and inspected, we’ll arrange your exchange or issue your store credit.

Refunds

At this time, we do not offer refunds for change of mind.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery and we’ll make it right.

Email hello@itsnicematter.com with:

Your order number
Clear photos showing the issue

If the item is confirmed as faulty or damaged, we will provide a replacement (or an alternative solution if a replacement isn’t available). In these cases, we’ll cover any required shipping costs.